-Please provide your phone number when placing the order and make sure your email address is correct to help us contact you quickly if there are any issues with your order. Also, please double-check that your shipping address is accurate. If it's in a building, be sure to include the floor and room (or apartment) number, because some local couriers might not be able to find your address if it isn't clear, or may even refuse delivery if the address isn't specific enough. The prices are displayed in TWD , with an approximate amount shown in USD beside it. The actual payment will be calculated based on the current exchange rate.
-Please provide your phone number when placing the order and make sure your email address is correct to help us contact you quickly if there are any issues with your order. Also, please double-check that your shipping address is accurate. If it's in a building, be sure to include the floor and room (or apartment) number, because some local couriers might not be able to find your address if it isn't clear, or may even refuse delivery if the address isn't specific enough. The prices are displayed in TWD , with an approximate amount shown in USD beside it. The actual payment will be calculated based on the current exchange rate.
•Orders Tracking
When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package. It works the same way as the automated notification email you received right after placing your order. Please make sure to check your inbox.
If you don’t see it, the email might have been mistakenly filtered into your Espam folders , so be sure to check there too.
‼️For your security, whenever you receive a new email from us, please make sure it’s from our official email address to avoid any impersonation attempts. Do not click on any links in unfamiliar emails. ‼️
•Terms and Conditions
Purchase & After-Sales
Policy
For customers who have placed an order, we assume you have read and agreed to the following terms.
💌📧Contact Us
• If you have any questions, please contact us by email only.
Due to the large volume of spam and promotional messages on social media platforms, customer messages can easily get lost.
We’ll reply to all emails within 24 hours.
🚚🚛Shipping & Delivery
* Order Cancellation:
Once an order is placed, cancellation or refund requests without valid reasons are not supported.
If you email us before the parcel is shipped and have a special reason to cancel, well review your case and may approve the cancellation and refund.
* Shipping Address:
* Once a parcel has been shipped, the delivery address cannot be modified
If you realize there’s an error in your address after placing the order, please email us immediately.
* Please ensure your address is accurate and complete – ideally, one that can be located on Google Maps.
If your address is an apartment, please include your floor and room number.
* If the parcel cannot be delivered due to inaccurate or incomplete address information, or because the delivery person cannot access the property, you will need to contact the local courier directly.We will, however, do our best to assist you in communicating with the courier to resolve the issue.
* If the parcel is returned to the logistics warehouse because of an address issue, we can help arrange a reshipment (within the same city only).
Any reshipment fee will need to be covered by the buyer.
•Address Verification Before Shipping:
Before dispatching, well review all shipping addresses to ensure they are accurate.
* If we find missing or incorrect information, we’ll email you for confirmation or help you correct it.
* If you do not respond within 3 days, your order will be cancelled and fully refunded.
-Lost Parcels:
We regularly track shipments.
If a parcel is confirmed lost in transit, we’ll proactively contact you to arrange a replacement or full refund.
* Delivered but Not Received:
If the tracking status shows “delivered” and the courier has provided proof of delivery, but you claim not to have received it, we recommend filing a police report.
We are willing to fully cooperate with the investigation.
✍️📝Order Notes
•You can leave a note during checkout to specify your personal preferences.
We’ll do our best to pack according to your notes, but we cannot guarantee every request can be fulfilled.
* If you forgot to leave a note or are unsure whether your note was saved, please email us immediately.
If your parcel hasn’t been shipped yet, we can still update your note.
✉️📩Order Confirmation Email
After placing your order, our website will automatically send an order confirmation email to the address you entered at checkout.
This email includes details such as purchased items, shipping address, email, phone number, and any notes.
Please check and confirm that all information is correct.
If you find any errors, email us within 2 hours — because once the parcel is shipped, we can no longer change your address, note, or contact info.
Any delivery issues caused by incorrect address, missing notes, or wrong product selection during checkout are the buyer’s responsibility.
* If you didn’t receive the confirmation email, please check your spam folder first.
If it’s not there, contact us via email to verify your order details.
📦🎁One Box per Order
• Each order is packed into one box by default.
If you ordered multiple scoops and want them packed into separate boxes, please clearly indicate that in your order note.
ℹ️ℹ️Additional Info
* Processing time: See “Mimi shopQ&A” on our homepage.
* Shipping time: See “Mimi shopQ&A” on our homepage.
•Orders Tracking
When your order is shipped:
Our website will automatically send you an email with your tracking number and a link to track your package. It works the same way as the automated notification email you received right after placing your order. Please make sure to check your inbox.
If you don't see it:
The email might have been mistakenly filtered into your Spam folders, so be sure to check there too.
‼️ For your security:
Whenever you receive a new email from us, please make sure it's from our official email address to avoid any impersonation attempts. Do not click on any links in unfamiliar emails.
•Terms and Conditions
Purchase & After-Sales Policy
For customers who have placed an order, we assume you have read and agreed to the following terms.
💌📧Contact Us
If you have any questions, please contact us by email only.
Due to the large volume of spam and promotional messages on social media platforms, customer messages can easily get lost.
We'll reply to all emails within 24 hours.
🚚🚛Shipping & Delivery
Order Cancellation
- Once an order is placed, cancellation or refund requests without valid reasons are not supported.
- If you email us before the parcel is shipped and have a special reason to cancel, we'll review your case and may approve the cancellation and refund.
Shipping Address
- Once a parcel has been shipped, the delivery address cannot be modified.
- If you realize there's an error in your address after placing the order, please email us immediately.
- Please ensure your address is accurate and complete - ideally, one that can be located on Google Maps.
- If your address is an apartment, please include your floor and room number.
- If the parcel cannot be delivered due to inaccurate or incomplete address information, or because the delivery person cannot access the property, you will need to contact the local courier directly. We will, however, do our best to assist you in communicating with the courier to resolve the issue.
- If the parcel is returned to the logistics warehouse because of an address issue, we can help arrange a reshipment (within the same city only). Any reshipment fee will need to be covered by the buyer.
Address Verification Before Shipping
- Before dispatching, we'll review all shipping addresses to ensure they are accurate.
- If we find missing or incorrect information, we'll email you for confirmation or help you correct it.
- If you do not respond within 3 days, your order will be cancelled and fully refunded.
Lost Parcels
- We regularly track shipments.
- If a parcel is confirmed lost in transit, we'll proactively contact you to arrange a replacement or full refund.
Delivered but Not Received
If the tracking status shows "delivered" and the courier has provided proof of delivery, but you claim not to have received it, we recommend filing a police report. We are willing to fully cooperate with the investigation.
✍️📝Order Notes
- You can leave a note during checkout to specify your personal preferences.
- We'll do our best to pack according to your notes, but we cannot guarantee every request can be fulfilled.
- If you forgot to leave a note or are unsure whether your note was saved, please email us immediately.
- If your parcel hasn't been shipped yet, we can still update your note.
✉️📩Order Confirmation Email
After placing your order, our website will automatically send an order confirmation email to the address you entered at checkout.
This email includes details such as purchased items, shipping address, email, phone number, and any notes.
Please check and confirm that all information is correct.
If you find any errors, email us within 2 hours — because once the parcel is shipped, we can no longer change your address, note, or contact info.
- Any delivery issues caused by incorrect address, missing notes, or wrong product selection during checkout are the buyer's responsibility.
- If you didn't receive the confirmation email, please check your spam folder first. If it's not there, contact us via email to verify your order details.
📦🎁One Box per Order
- Each order is packed into one box by default.
- If you ordered multiple scoops and want them packed into separate boxes, please clearly indicate that in your order note.
ℹ️ℹ️Additional Info
- Processing time: See "Mimi shopQ&A" on our homepage.
- Shipping time: See "Mimi shopQ&A" on our homepage.